Frequently Asked Questions

We hope we can answer your question below, but if not, feel free to contact us!

Top 5 FAQs

What size am I?

We know that’s tricky sometimes to figure out fit and sizing when online shopping! We’ve created a size guide to help you select the right sizes, and you can find this guide on all our product pages. If you’re still unsure, then send us an email at contact@cargopants.co. and we’ll help you out!

Where does CARGOPANTS ship from?

We strongly believe in “quality made affordable”, and it’s reflected in every step of our manufacturing and shipping process. After passing a thorough internal quality control check, our products are shipped out from our factories in Vietnam, China, and the Philippines. We give our customers exactly what they pay for, and we make every cent count.

What is the status of my order?

You’ll receive a shipping confirmation email once your order has been shipped. Click on the tracking link in this email to view the updated status of your package. Otherwise, send us an email at contact@cargopants.co and we’ll happily check it for you! Alternatively, you may also check it on our page https://cargopants.co/order-tracking

Can I change or update my order?

Since we process our orders quickly, in most cases it’s not possible to change or update your order. You can however give us a shout at contact@cargopants.co and our customer service team will do what they can to help to accommodate any changes before the order is packed for shipment. Please note however that this is not always possible.

What's your return policy?

While we’re confident you will love the product that you ordered, we do have a return policy in place in case something doesn’t live up to your expectation, or if the sizing isn’t perfect.

You have 30 days to decide if an item is right for you. If you would like to return the item please contact us within 30 days of delivery. Please email contact@cargopants.co and indicate the item(s) you would like to return and the reason for your request.

Do not send returned items to the sender’s address from the package you received. We will not accept any returns without you contacting us first.

Once you receive the return confirmation, you may send back the unworn and unwashed products to the address that we provide. We must receive the returns within 30 days of the return confirmation email. Please note that we do not cover return delivery fees. Please keep in mind that we do not accept any returns on underwear.

If you have not received your refund within 14 days of shipping out your returned product, please contact contact@cargopants.co.

For more information, please visit our Return & Refund Policy page

Orders & Shipping

How can I place an order?

To make a purchase, find the product you like, select a color and size, and click the “Add to Cart” button. Continue adding products, or click “Checkout” to complete your order! Create a CARGOPANTS account to make your shopping trip even smoother! Some perks include a faster checkout process with auto-filled information, easily accessible order history and status, and updates directly to your inbox about new releases and special promotions.

What is the status of my order?

My order status isn't updating or my package is delayed. What is happening?

Oh no! Recently, we’ve been informed by many of our local shipping partners that non-urgent and non-medical deliveries have been delayed due to the prioritization of COVID-19 vaccine distribution. But, if you send us a note at contact@cargopants.co we’ll check into it and see if we can find any additional information.

Where do you ship from?

We have warehouses in Asia, and we just secured another warehouse in the US so our products will be shipped out from two continents!

How long does shipping take?

Hey there, the shipping time can vary depending on the destination region and country. You can check out our shipping page for an updated timetable of delivery times by country.

Please visit our Shipping Page for more information.

Can I change my shipping address after placing an order?

Due to our quick order processing times, we are unable to change the details in your order once it has been confirmed and processed. If you wish to change the shipping address, please cancel your previous order and place a new one.

Or simply send us a mail to ask for customer service to change it via contact@cargopants.co

I made a mistake on my order, or I want to add or change something! Can I?

Sometimes. Since we try to get product to you as quickly as possible, we process and ship orders quickly after the transaction is placed. But, feel free to send us an email at contact@cargopants.co as soon as you realize, and we’ll do our best to see what we can do!

Can I cancel my order?

It depends! If you contact us contact@cargopants.co to cancel your order before it is shipped, we would be more than happy to help with the cancellation (or modification) of the order. However, once the order has been shipped, we are unable to modify or cancel your order at this time. However, once you receive your package, if you’re not 100% satisfied with the items, we’ll be more than happy to assist you with the return. If any other questions, feel free to reach us by contact@cargopants.co.

What happens if my package is lost and stolen?

Once your items are shipped, we are not liable if they are stolen or lost in transit. If your tracking number shows that your package was delivered but you did not receive it, please allow 2-3 more days of leeway for delivery before contacting your local carrier for more information.

What shipping courier/company do you use?

This depends by the country or region to which the package is addressed. Once it ships out of one of our warehouses (either in China or in the US), it will be handled by local couriers in the origination source. Then, once it reaches your country or region, it will be handed from the original postal courier to the local courier that services your region. You may receive two tracking numbers: one for the original courier from when it leaves our warehouse, and one for the local courier making the delivery to you!

Exchanges & Returns

What's your return policy?

While we’re confident you will love the product that you ordered, we do have a return policy in place in case something doesn’t live up to your expectation, or if the sizing isn’t perfect.

Do not send returned items to the sender’s address from the package you received. We will not accept any returns without you contacting us first.

If you have not received your refund within 14 days of shipping out your returned product, please contact contact@cargopants.co ASAP.

What's your exchange policy?

For exchanges of products for a size swap, we would recommend that you proceed with a return and then concurrently place a second order for the correct size. That way, you won’t have to wait 2 additional weeks for us to receive the product before we send it out, and we can get it shipped to you as soon as possible. If you have any questions about this, please feel free to shoot us an email at contact@cargopants.co .

Please learn more at our Return & Refund Page

How do refunds work?

Refunds will be issued to the payment method used to make the purchase. You will receive email confirmation of the refund once it has been completed. If you have not received the refund in your account within 14 days, please contact your bank with proof of confirmation so they can assist in speeding up the approval process.

An item I ordered is out of stock. What can I do?

If an item you ordered is out of stock, you can either cancel the order for a refund, or email us at contact@cargopants.co to replace the item with another product.

Can I return my order after I've tried on the products?

We understand that you have to try on the products to know if they fit, but please keep in mind that if there are remnants of makeup, deodorant, and/or perfume, we cannot accept the return. When trying on underwear, please wear another pair underneath.

Are returns/exchanges free?

You must pay for shipping to return or exchange an item.

And also you need to pay exchange fee for each item.

Please learn more at our Return & Refund Page

My item came damaged, what should I do?

If you receive a damaged or flawed item, or if it doesn’t seem to match the description on our site of the item you ordered, send us an email at contact@cargopants.co as soon as possible. After review, when possible we will send you a replacement product or refund you for the price of the defective item.

Sizing & Colors

How am I supposed to figure out my size?

The style/color/size I want is out of stock. When will you be restocking?

CARGOPANTS comes out with new collections each season! If the item you want is out of stock, sign up for the “Back in Stock” email alert on the product page of the item in question to be notified when it’s available.

Payment & Discount

What payment methods do you accept?

We accept credit cards (VISA, MasterCard, AMEX), PayPal, Please note that some banks may charge users foreign transaction fees when you pay by credit card.

Why was my payment declined?

There could be a few reasons. If you paid via credit card or PayPal, send us a note at contact@cargopants.co and we’ll investigate.

What currency are payments transacted in?

All orders are placed in USD. If your payment method’s original tender type is not USD, your bank or payment facilitator will convert to your local currency at their current daily exchange rate. This also means that if you return a product or receive a refund, it will be issued in the same USD amount that you paid, based on the current daily exchange rate at the time of refund. It is possible those amounts may differ slightly.

I ordered something and now it’s on sale, do you offer price adjustment?

Our sales and discounts are only available for a limited time, and we are unfortunately unable to offer price adjustments. To stay in the loop, subscribe to our mailing list and follow us on social media

My refund is a different amount than my order total! Why?

It could be a few reasons. For one, shipping fees are nonrefundable. Or it could be that your order, placed in USD, had a different daily exchange rate to your local currency at the time of order than at the time a refund was processed. Send us an email at contact@cargopants.co and we’ll investigate and find out why there may be a difference.